Learn everything about xCMS web hosting solutions and the Pago service.

xCMS Hosting - managed hosting

As a hosting service provider, Hostico's responsibility is to keep the services offered (web, mail, ftp, dns, etc.) operational. However, often due to customers' needs and requests, our involvement goes beyond these limits and includes both performing configurations (installations/uninstallations/updates) at the level of the web application used by the client as well as providing various suggestions or advice regarding the usage, configuration, optimization, and securing of various applications.

Due to this daily interaction we have with clients and implicitly with their applications, we have found that a large part of them are not optimized/secured at all, these being in fact the main points of discussion held with the respective owners and users of the applications/websites. From these interactions, we have identified the existence of a need for a service that complements the hosting services and directly addresses the administrative needs of the clients.

Therefore, we have decided to launch an additional service to hosting that will meet this need and take on the task of managing, securing, and optimizing the client's application.
Thus, clients who do not have the time or the know-how to manage the application will be able to turn to our services for keeping the application/website in good working order.

Therefore, starting today, the xCMS service will be available to all Hostico customers as an additional option that can be added to the existing hosting package or the one that is going to be ordered.

The service is currently only available for WordPress, Woocommerce, Prestashop, OpenCart, Magento, Joomla, Virtuemart, and Drupal applications, but the list may change in the future depending on the level of demand for one application or another.

Service rate

The management service has an initial website takeover fee that will involve an analysis of the integrity, security, and optimization aspects of the site/application. Following the analysis, the necessary measures will be implemented to secure and optimize the application/site. To maintain the site within optimal parameters, a monthly management fee will be paid.

In the case of a heavily infected site, it may be necessary to pay an additional cleaning fee of up to €100.00 for disinfection.
The installation fee is standalone and does not include the cost of the first month's subscription.

Working hours

Although offered as an additional service, it will currently operate with reduced hours from 08:00 - 16:00 Monday to Friday. The schedule will change depending on the level of demand for the service.

To delineate the data exchange regarding this service, starting today a new department is available, namely xCMS.
This department is currently available only by phone and email at xcms@hostico.com.
Depending on the volume of requests, it may be implemented in the future as an option for the chat support system.

For more details regarding the services offered in managed hosting and the conditions under which they are provided, you can access xCMS and xCMS terms.

The prices presented do not include VAT and are billed in RON at the BNR exchange rate on the date of invoicing.

Pago

At Hostico, we always strive to implement services or functionalities that support our clients. Based on the same principle, we decided to implement the service provided by Pago for bill payments.
Connecting to your Hostico account through Pago is done by entering the unique customer ID. This ID is available in the Hostico client account, in the section that includes personal data as well as on the issued invoices.
Thus, clients who have a Pago account can now pay their Hostico bills through them.

Online Assistance

Being dissatisfied with the application used for Hostico's online support, we decided to develop our own assistance application, which has already been implemented.
This is created to focus on current needs and being an in-house project, new functionalities can be added at any time to improve the assistance provided.
Among the benefits of implementing the new application are: a lower website loading time, greater responsiveness in handling chats, and the ability to upload files both from the client side and from the Hostico operators' side.

Departments

As a result of an internal analysis regarding both the facilitation of our contact from the customer's perspective and a better organization of tasks, it was decided to merge the Information department with the Commercial department.
A limited number of options will facilitate the customer's choice, increasing the speed with which they can get in touch with us.
Internally, requests for both departments were handled by the same department, namely the Commercial one, so this merger better highlights the internal organization of Hostico.

The options for contacting the Hostico team are as of today the following: